Campus - Meeting Room Finding App

Campus allows employees to search and find conference rooms, employee cubes and VP offices

MY ROLE

  • Design - Affinity Mapping, Wireframes, Mockups, Prototype, Interaction Visual Design, Poster presentation.
  • Research - Survey, Mind Mapping, User testing

TOOLS

Illustrator, Sketch, Qualtrics

TEAM

Beto Hernandez (Software Developer), Harshit Pandey (Senior Architect), Sandesh Sachidanand (Manager & Advisor)

SUMMARY

Campus is a tool which allows employees to navigate efficiently to conference rooms, VP offices and other important rooms within different Intuitive buildings

Overview

Intuitive has 15+ building for the Sunnyvale, California campus apart from other US and global locations. This makes it challenging to navigate to multiple buildings for meetings/presentation/demos, etc. To solve this we envisioned Campus, a tool which allows employees to navigate efficiently to conference rooms, VP offices and other important rooms within different Intuitive buildings. This was my intern project at Intuitive.

Problem

At Intuitive it is very common for employees to work cross functionally specially project managers and attend meetings in different buildings. Since the building names are not mapped to the actual building numbers, it can be a daunting task for employees and new hires to find the right building and the conference rooms. Another issue is that the cube numbers are not displayed so employees generally rely on phone calls and emails to co-ordinate and meet one another. Few buildings have old cubes which are quite tall (~6 feet) making it impossible for someone from a different building to get a bird’s eye view of all the rooms while standing.

Research

At Intuitive it is very common for employees to work cross functionally specially project managers and attend meetings in different buildings. For this employees use Room Finder which is a collection of all building floor plan (floor wise) with conference room highlighted in a different color. The room finder is part of our intranet. Room Finder is pretty limited and the mobile experience is not optimum.

SURVEY

I sent out a company wide survey before I could deep dive into some issues and speak directly with the employees. The survey response revealed many of them did not know about Room Finder and found it very cumbersome to use.

INFORMAL USER INTERVIEWS

Due to time constraints, I chose to do unstructured interviews in a casual setting like our cafeteria to dig deeper into the issues users face when it comes to navigating to multiple buildings on a daily basis. More than 60% of interviewees expressed that they struggle to find the meeting rooms and the employee cubes and rely on their colleagues and receptionist in those buildings for help. Because of this many users are frustrated and late to their meetings which amounts to productivity loss every year.

DATA SYNTHESIS - AFFINITY MAPPING

To make sense of all the information we created an affinity map based on the results of both survey and interviews and clubbed the ones with common themes together.

After consideration we decided to completely omit a few themes like Outlook Integration and 3d map since those were out of scope and did not make sense for us to pursue. They would be standalone projects by themselves.

Insight

  • Providing context information like (staircase, floor level, bathrooms) is important for users to make sense while navigation
  • Users are familiar with other map applications and have the same expectations. Use the same orientation (North-South) as other maps to make it easy for users.
  • Users want a full blown meeting booking application which is out of scope.
  • Maps should provide only necessary information - less is more here.
  • Need for physical signage accompanied with the app.

Ideation

Since we had an overwhelming response on how mobile app/site is helpful. We decided to build a native mobile which will be available in our internal App Store and also a web app. I generated a broad set of ideas for the home page overlaying the different styles of building floor plans over the map. Below are few of the map variants I tested.

Map Variants

I created multiple variants either by highlighting different rooms or by including more context information to test what maps work well. Based on our test results users preferred the map where rooms were marked with different colors based on their usage which also included entry/exit doors.

How does the app work?

We georeferenced the maps using Maptiler and then used MapBox to obtain the coordinates for the meeting rooms. I worked with the developer to define the zoom in-out level for maps along with creating few of the maps.

Solution

Main User Flows

Got a Meeting?

Open the Campus app and search for the meeting room.

Street or Satellite

Not sure where to park before your meeting. Now you can refer to the satellite view to see if there is a parking area available near your destination.

Launch v1

Due to the limited time during the internship, we did a limited launch by only featuring Sunnyvale building floor plans for v1 and presented the app during the Intern fair event. The app was well received by everyone including our CEO, Gary Guthart who stopped by and tried the demo by searching for his office.

We continued working on Campus application after internship and have since launched it globally. We are continuously releasing new versions to include more maps from our offices in EMEIA, Japan and Korea and South America.

People Finder

We launched people finder that allows us to search for either employees name or cube number. This feature is based on employees marking their cubes in the map and saving the locations. They also have an option to edit the location if needed.

I created a tutorial to walk users through this process.

User Testing

Continuous user feedback

We conduct user testing and iterate before every major release. We also collect feedback in the form of new feature suggestions and look at the support tickets to identify any concerns and include that in the roadmap.

Impact

Campus has been instrumental in helping employees locate conference rooms in different buildings and also as a way for us to track all the new buildings being added to our global offices. Based on analytics data, most of our users are on desktop and are from US. There has been a decline in activity due to Covid-19 and many employees working remotely from home. This situation should improve once the office is fully functional and everyone starts coming in regularly.

On an average there are ~5000 visitors per month with an average time of 1.16 min and 10,268 unique page views in 2019 just before the pandemic. The daily analytics numbers are below,


MADE WITH IN 2021